About Nexalink
We build patient‑first healthcare navigation
Nexalink creates simple, safe software that helps people get to the right care, understand what it costs, and avoid administrative landmines. Our first product, CareCompass, is a mobile‑first guide that turns a member’s question into the next best action.
Our Mission
Delight people into using healthcare
We make the healthcare journey predictable and understandable so patients actually want to engage with it. When navigation is clear, access improves, costs go down, and satisfaction goes up. That’s the bar.
What We Build
CareCompass by Nexalink
- Guided navigation: plain‑English questions → next best step.
- Find & book in‑network care quickly, with prep and reminders.
- Benefits & billing clarity before and after care; EOBs translated into actions.
- Analytics on time‑to‑care, conversion, steerage, and digital containment.
How We Build
HIPAA‑ready by default
We run on HIPAA‑eligible AWS services with encryption in transit and at rest, least‑privilege IAM, audit logs, and data minimization. PHI persistence for LLMs is off by default.
Who we serve
Patients & Families
Less chaos, faster answers
We turn confusion into clear next steps: where to go, how to book, what it will likely cost, and what to do about that EOB.
Employers & Providers
Operational lift without the lift
Reduce low‑value calls and no‑shows. Improve conversion and time‑to‑book. Start without EHR integration and scale to FHIR/HL7 when needed.
Payers
Benefit comprehension that sticks
Increase in‑network steerage and digital containment. Turn deductibles, copays, and denials into plain‑English actions. Guide members to lower‑cost, clinically appropriate care.
Where the product is today
MVP Scope
Fast pilot, clear value
Mobile‑first apps (iOS, Android, Web). Navigation, booking hand‑offs, benefits explanations, and billing clarity. Analytics dashboard included during pilot.
Constraints (MVP)
Honest fine print
- Branding: The MVP is not brandable.
- No EHR integration required; optional FHIR/HL7 comes later.
- LLM usage with PHI persistence is disabled by default.
Outcomes We Measure
Proof in 8–12 weeks
Time‑to‑book, booking conversion, in‑network steerage, benefit comprehension, call deflection, and member CSAT.
Principles we build by
Simple > Clever
No buzzword bingo
We ship clean workflows, not homework. Every screen should answer “what do I do now?” without a manual.
Privacy by Default
Minimum necessary, always
Collect less, retain less, encrypt everything. When in doubt, opt‑out and ask permission.
Access for Everyone
Mobile‑first, inclusive design
Clear language, fast performance, and accessibility standards baked in.
Results Over Rhetoric
Prove it, then improve it
We iterate based on measured outcomes, not vibes. Dashboards beat slide decks.
Company at a glance
| Item | Details |
|---|---|
| Structure | Delaware C‑Corp |
| Focus | Healthcare navigation & billing clarity (CareCompass) |
| Platforms | iOS • Android • Web |
| Security | HIPAA‑eligible AWS services, encryption in transit/at rest, audit logs |
| Pilot | 8–12 weeks, no EHR integration required |
FAQs
Want to pilot with us?
We’ll stand up a cohort, instrument KPIs, and ship a measurable ROI readout in 8–12 weeks.