Nexalink Terms of Use
Effective: August 5, 2025
These Terms govern your use of the Nexalink website and the CareCompass apps (the "Services"). The Services are intended for use in the United States only. By using the Services, you agree to these Terms.
If you use the Services on behalf of a company or other entity, you represent that you have authority to bind that entity.
1) Accounts & Eligibility
Provide accurate information and keep your account secure. You are responsible for activity on your account. Notify us promptly of unauthorized use.
2) Acceptable Use
Do not: break the law; access others’ data; disrupt the Services; reverse engineer or bypass security; use the Services for medical advice, emergency response, or life-sustaining decisions; or distribute malware, spam, or infringing content.
3) No Medical Advice
CareCompass provides guidance, not medical advice or diagnosis. In an emergency, call 911.
4) Content & License
We grant a limited, non-exclusive, non-transferable license to use the Services for their intended purpose. Nexalink and its licensors retain all rights. Do not copy, modify, host, or distribute the Services except as expressly permitted.
5) Enterprise Use
If you access CareCompass through a provider, employer, or payer, additional agreements (e.g., MSA and BAA/DPA) may apply. Those control if there is a conflict with these Terms.
6) Third-Party Services
The Services may interoperate with third parties (telehealth, messaging, identity, etc.). We do not control those services; their terms apply.
7) Privacy
See our Privacy Policy for how we collect and use information.
8) Software & Updates
We may update the Services automatically. Some features require device permissions; you can disable them, but certain functionality may not work.
9) Disclaimers
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.
10) Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEXALINK AND ITS SUPPLIERS ARE NOT LIABLE FOR INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL. OUR AGGREGATE LIABILITY WILL NOT EXCEED THE GREATER OF (A) AMOUNTS YOU PAID IN THE 12 MONTHS BEFORE THE CLAIM OR (B) $100.
11) Indemnity
You will indemnify and hold Nexalink harmless from claims arising out of your misuse of the Services or violation of these Terms.
12) Termination
We may suspend or terminate access if you violate these Terms or if we discontinue the Services. Sections that should survive will survive (e.g., disclaimers, limits of liability).
13) Governing Law & Venue
Illinois law governs, without regard to conflicts rules. Venue lies in the state or federal courts in Adams County, Illinois. The parties waive jury trial. The parties may agree to arbitration in writing.
14) Changes
We may update these Terms. Material changes will be noticed; continued use means you accept the changes.
15) Contact
Nexalink Health, Inc.
legal@nexalink.care
For paid deployments, the MSA/BAA/DPA govern.